Customer service
Support with a face, on every channel.
Resolve the common questions instantly over video, voice or chat, and hand the rest to your team with the whole conversation attached.
MariaI can see your order here. Let's get that sorted.
MariaCustomer supportWhy a face
Built for customer service.
Most support questions have answers already written down: in your help center, your policies and your order system. A digital human answers them over video, voice or chat with a face customers can trust, and passes the rest to your team with the conversation attached.
Connected to your store and calendar, it can do more than answer. It looks up products and stock, checks a customer’s own order, starts a return or books an appointment, then confirms what it did.
What it handles
One face for the whole job.
Order and account questions
Resolve the common questions instantly over video, voice or chat.
Booking and rescheduling
Book, move and confirm appointments without the back and forth.
A smooth handoff to your team
Hand the rest to your team with the whole conversation attached.
Website, phone and in person
One face for your site, your phone line and your front desk.
Product help
Walk customers through setup and the questions that come after.
Answers from your knowledge
Replies from the documents and pages you give it.
How it works
Three steps to launch.
Add your answers
Upload help articles and policies, or point it at your help center.
Connect your tools
Link your Shopify store and your calendar so it can check orders and book time.
Launch everywhere
One line of code for your site, a share link for email and texts, and your phone line.
Questions
Customer service, answered.
What questions can it resolve on its own?
Anything answered in the material you give it, such as shipping, returns and account policies. With your Shopify store connected it can also search products, check stock, look up a customer’s own order and start a return.
Can it book or reschedule appointments?
Yes. Connect Google Calendar, Cal.com or Calendly and customers can book, move or cancel their own appointments. They hear only which times are free.
How does the handoff to my team work?
Every conversation is saved in your inbox with a transcript and a summary, so whoever picks it up sees what the customer already said and does not have to ask again.
Do customers have to use video?
No. Each customer chooses a video call, a voice call or a text chat, and the answers come from the same knowledge.
How long does it take to launch?
You can create a Lookalike in about a minute, add your knowledge and put it on your site with one line of code the same day.
New to this? Read what a digital human is, browse the glossary, or see the video chatbot for ecommerce, home services and law firms.
See Maria in action.
Start a conversation now, or plan a pilot with our team.
More solutions
