Hospitality
A warm welcome at every door.
Greet every guest at the door, on the phone and in their own language. Check-in, recommendations and requests, around the clock.
GraceWelcome to Harbor House. May I have the name on the reservation?
GraceHotel conciergeWhy a face
Built for hospitality.
Guests arrive at all hours, in many languages, with the same dozen questions. A digital concierge greets each one with a face, answers about the property and the neighborhood, and takes requests for your staff, so the front desk can spend its time on the guests who need a person.
It runs anywhere a browser does: on your website before the stay, on a tablet or screen in the lobby, and on a link guests open from their room.
What it handles
One face for the whole job.
Kiosk and front desk check-in
Find the reservation, check guests in and handle early arrivals.
Concierge recommendations
Dining, sights and directions, tailored to each guest.
Guest services, day and night
Requests and questions answered around the clock.
In their own language
Greets every guest in the language they speak.
On the phone, too
The same warm welcome on your phone line.
A handoff to your team
Passes anything special to staff with the details attached.
How it works
Three steps to launch.
Teach it the property
Add your amenities, hours, policies, dining guide and local recommendations.
Give it your welcome
Set the greeting, tone and languages, and what it should pass to staff.
Put it where guests are
Embed it on your site, open it on a lobby screen or share its link and QR code.
Questions
Hospitality, answered.
What can a digital concierge do?
It greets guests, answers questions about your amenities, hours and policies, recommends dining and sights from the guide you give it, and takes requests for your team.
Can it run on a screen in our lobby?
Yes. Any screen with a browser, a microphone and a speaker can run it, such as a tablet at the front desk. Guests talk to it the way they would talk to a person.
Which languages does it speak?
It can hold conversations in 10 languages, including Spanish, French, German, Hindi.
What happens with a request it cannot handle?
It takes the details and tells the guest how your team will follow up. Every conversation is saved in your inbox with a transcript and a summary.
Can guests reach it by phone?
Yes. Connect your business phone number and the same concierge answers calls with the same knowledge.
New to this? Read what a digital human is, browse the glossary, or see the video chatbot for restaurants.
See Grace in action.
Start a conversation now, or plan a pilot with our team.
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