Legal & Trust Center

1. Information We Collect

We collect the following categories of information:

• Biometric Information. Facial geometry, voice prints, speech patterns, and other biometric identifiers derived from images, video, and audio you upload or record to create an AI Lookalike.
• Media and Content. Photos, video, audio recordings, written memories, product descriptions, FAQs, and other content you provide.
• Account Information. Name, email address, phone number, password, profile details, subscription plan, and billing information (processed by our payment provider).
• Communication and Interaction Data. Transcripts, recordings, and metadata from conversations with Lookalikes and AI employees, including text messages, voice calls, and video sessions.
• Integration Data. When you connect third-party services (such as Gmail, Google Calendar, Outlook, Slack, or a dedicated phone number), we access only the data you authorize and only to perform the functions you request.
• Usage and Device Data. IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time stamps, and interaction events.
• Cookies and Similar Technologies. We use cookies and similar technologies to authenticate you, remember preferences, measure performance, and prevent fraud.

2. Biometric Information

Because Lookalike involves biometric identifiers, we follow heightened standards:

• We collect biometric information only with your explicit, informed consent, obtained before any biometric data is captured or processed.
• We use biometric information solely to create, render, and operate your AI Lookalike or AI employee.
• We do not sell, lease, trade, or otherwise profit from your biometric information.
• We retain biometric identifiers only for as long as necessary to provide the Services, and we delete them within a reasonable period after the purpose for collection has been satisfied or upon your request, subject to applicable legal retention obligations.
• Residents of Illinois, Texas, Washington, and other jurisdictions with biometric privacy laws may have additional rights. Contact us at privacy@authint.ai to exercise them.

3. How We Use Your Information

• Create, train, render, and operate AI Lookalikes and AI employees.
• Enable communication features such as text chat, voice calls, and video sessions.
• Process payments, manage subscriptions, and send service-related communications.
• Provide customer support and respond to your inquiries.
• Monitor, detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms of Service.
• Improve the safety, accuracy, and reliability of our Services. We do not use your biometric data or the contents of your private conversations to train general-purpose foundation models absent separate, explicit opt-in.
• Comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing (EU/UK/EEA Users)

Where GDPR or UK GDPR applies, we rely on the following legal bases: (a) your explicit consent for biometric and special-category data; (b) performance of a contract for account and subscription features; (c) legitimate interests for fraud prevention, security, and product improvement; and (d) compliance with legal obligations.

5. How We Share Information

We share information only as necessary to operate the Services and never sell personal information. Recipients may include:

• Service Providers. Cloud hosting, model inference, transcription, voice synthesis, telephony, email delivery, analytics, and customer support vendors, bound by contractual confidentiality and security obligations.
• Integration Partners. Third-party platforms you choose to connect (e.g., Google, Microsoft, Slack, Zoom). Their use of data is governed by their own policies.
• Legal and Safety. Law enforcement or regulators where required by law, and to protect the rights, safety, or property of AI Inc., our users, or others.
• Business Transfers. A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

6. Data Retention

We retain information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Biometric data is retained only while your account is active and is deleted within a reasonable period after account closure or upon your verified deletion request, subject to backup and legal hold requirements.

7. Security

We use industry-standard administrative, technical, and physical safeguards, including encryption in transit and at rest, access controls, and monitoring. No system is perfectly secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access, correct, or port the personal information we hold about you.
• Delete your account and request erasure of your personal information, including biometric data.
• Withdraw consent for biometric processing at any time (note: this will terminate your AI Lookalike).
• Opt out of certain targeted advertising or sales of personal information (we do not sell personal information).
• Lodge a complaint with a supervisory authority (EU/UK users).

To exercise any right, email privacy@authint.ai. We will verify your identity before acting on most requests.

9. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and limit use of sensitive personal information, and to opt out of sales and sharing. We do not sell or share personal information for cross-context behavioral advertising.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users between 13 and 18 must have parental or guardian consent. If we learn we have collected information from a child under 13 without required consent, we will delete it promptly.

11. International Transfers

We may process information in the United States and other countries. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect transfers from the EEA, UK, and Switzerland.

12. Third-Party Links and Services

The Services may link to or integrate with third-party sites and services. Their practices are governed by their own privacy policies, and we are not responsible for them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-product notice at least 15 days before they take effect. Continued use of the Services after an update constitutes acceptance of the revised policy.

14. Contact Us

Privacy inquiries: privacy@authint.ai
General: hello@authint.ai

1. Eligibility and Acceptance

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) and legally able to form a binding contract. If you use the Services on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that entity. The Services are not intended for children under 13, and we do not knowingly permit their use. You may not use the Services if you are barred from receiving them under U.S. law or the laws of your jurisdiction.

2. Account, Security, and Communications

You are responsible for all activity under your account, whether or not authorized by you. You agree to provide accurate information, keep credentials confidential, secure multi-factor authentication where available, and notify us immediately at security@authint.ai of any suspected unauthorized use. You consent to receive service, transactional, and security communications electronically. Marketing messages are opt-in and you can unsubscribe at any time.

3. Beta and Evolving Services

The Services include features that are beta, preview, experimental, or in active development. Such features are offered "as is," may be discontinued at any time, and are excluded from any service level commitments or warranties. You assume all risk of using beta features.

4. Consent to Create and Use a Likeness

When you create, train, upload, or operate an AI Lookalike, AI employee, voice clone, face clone, or any digital representation that resembles any person (including yourself), you represent, warrant, and covenant that at all times:

• You are the individual depicted, or you have obtained and can produce, on request, prior express, written, informed, verifiable, and revocable consent from that individual (or their legal representative or estate) to create and use their image, voice, name, identity, likeness, and biometric identifiers through the Services.
• The scope of that consent covers the uses you intend (including AI training, inference, communication, recording, and public display) and all foreseeable downstream uses.
• Your use does not infringe or misappropriate any person's right of publicity, privacy, copyright, trademark, personality, moral, contractual, or other right.
• You will honor any request from the depicted individual (or their representative) to stop using, delete, or revoke consent for the likeness, and will notify AI Inc. at legal@authint.ai immediately upon receiving any such request.
• You alone - not AI Inc. - are responsible for obtaining, documenting, and maintaining all necessary consents, releases, and permissions.

AI Inc. may, but is not obligated to, require proof of consent, watermark outputs, suspend or remove Lookalikes we reasonably believe were created without proper consent, and cooperate with subpoenas or valid legal process.

5. Phone Calls, Recording, and Communications Law

If you use the Services to place, receive, record, or transcribe voice or video communications, you are solely responsible for complying with all applicable wiretapping, two-party consent, call recording, robocall, telemarketing, TCPA, CAN-SPAM, do-not-call, caller ID, STIR/SHAKEN, and international equivalent laws. You must disclose to every participant, in advance, (a) that the call may be recorded, and (b) that one or more participants may be an AI agent. AI Inc. may automatically insert audible or textual disclosures and you may not disable or circumvent them. You will not use the Services to place emergency calls (including 911), and you acknowledge that the Services are not a replacement for traditional telephone service.

6. Acceptable Use

You agree not to, and not to enable any third party to:

• Create or operate a Lookalike of any person without their explicit prior consent (other than yourself).
• Impersonate any person or entity, misrepresent your affiliation, or use the Services to commit fraud or identity theft.
• Produce or distribute non-consensual sexual content, child sexual abuse material, content sexualizing minors, or any imagery created from images of minors.
• Generate content intended to defraud, harass, stalk, intimidate, threaten, dox, or defame any person, or that promotes self-harm, suicide, eating disorders, or violence.
• Produce disinformation, fabricated news, political advertising without proper disclosure, election interference content, or content designed to influence electoral outcomes by misrepresenting statements or events.
• Violate any applicable law, including biometric privacy laws (BIPA, CUBI, Washington HB 1493, GDPR Article 9), consumer protection laws, export controls, sanctions (including OFAC), anti-bribery, or telecommunications laws.
• Use the Services for activities that require error-free or high-availability performance, including safety-critical, life-supporting, medical, legal, financial, nuclear, aviation, emergency-response, autonomous-vehicle, or weapons-related applications.
• Circumvent, disable, reverse engineer, decompile, scrape, crawl, harvest, or attempt to discover source code, models, weights, voice or face embeddings, training data, or any other proprietary component of the Services.
• Use the Services to train, fine-tune, benchmark, or develop any competing AI product, model, or service, or to resell the Services without a separate written agreement.
• Introduce malware, worms, or harmful code; probe, scan, or test the vulnerability of any system; interfere with service operation; or abuse rate limits, APIs, authentication, or infrastructure.
• Violate the rights of any third party, including privacy, publicity, intellectual property, or contractual rights.
• Use the Services in any manner that could reasonably damage AI Inc.'s reputation or expose AI Inc. to regulatory or legal risk.

We may investigate and take legal action against suspected violations, including reporting to and cooperating with law enforcement, and we may suspend or terminate accounts that violate this section without notice or refund.

7. User Content and Licenses

You retain all ownership rights in content you submit, upload, or otherwise provide to the Services ("User Content"). You grant AI Inc. a worldwide, non-exclusive, royalty-free, sublicensable (only to our service providers), transferable (only in connection with a corporate transaction) license to host, store, copy, transmit, process, modify, create derivative works of, display, and perform your User Content solely (a) to operate, secure, troubleshoot, and improve the Services as provided to you, (b) to comply with legal process or enforce these Terms, and (c) as otherwise permitted by the Privacy Policy. This license ends a reasonable time after you delete User Content, except for backup copies and retention required by law. You represent and warrant that you own or have all necessary rights in your User Content to grant this license and that your User Content complies with these Terms.

8. AI Outputs, Assumption of Risk, and No Professional Advice

AI outputs may be inaccurate, misleading, offensive, biased, outdated, fabricated ("hallucinated"), or otherwise unsuitable for any purpose. The Services are provided for general informational and productivity purposes only. They are not intended to provide, and must not be relied upon for, legal, medical, psychological, financial, tax, investment, insurance, accounting, safety, emergency, or other professional advice. You assume all risk for any decision or action taken based on AI outputs, including any communications sent, received, recorded, or acted upon.

Conversations with Lookalikes, AI employees, or any digital persona are simulations. Outputs are not, and should not be interpreted as, genuine statements, promises, representations, or acts of any real person. Any resemblance of AI-generated statements to real-world events or statements by real persons is not necessarily accurate.

9. Third-Party Services and Integrations

The Services may integrate with third-party platforms (e.g., Google Workspace, Microsoft 365, Slack, Zoom, telephony providers, payment processors). Your use of a third-party service is governed by that service's own terms. AI Inc. is not responsible for third-party services, and we disclaim all liability arising from them. Integrations depend on continued third-party availability, which can change or be terminated without notice.

10. Platform Role; User-Generated Content

To the maximum extent permitted by law, AI Inc. is an interactive computer service and information-content platform under applicable laws (including 47 U.S.C. § 230). AI Inc. is not the publisher or speaker of User Content or AI outputs generated at a user's direction and does not endorse any user-submitted or AI-generated content. We reserve the right, but have no obligation, to monitor, review, remove, or disable access to any User Content or AI output.

11. DMCA, Likeness Takedown, and Reporting

AI Inc. respects intellectual property and personality rights. If you believe content on the Services infringes your copyright or misuses your likeness, name, voice, or image, send a notice containing: (1) your physical or electronic signature; (2) identification of the work or likeness; (3) identification of the allegedly infringing material and its location on the Services; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement under penalty of perjury that the information is accurate and that you are the rights-holder or authorized to act.

Send notices to our designated agent: legal@authint.ai. We may disable or remove content, terminate repeat infringers, and forward notices to the person who created the content.

12. Payment, Subscriptions, and Refunds

Paid plans are billed in advance, recur automatically, and renew at the then-current rate until canceled. You authorize AI Inc. and its payment processors to charge your payment method for all fees, taxes, and applicable surcharges. Fees are stated in U.S. dollars unless otherwise specified and are non-refundable and non-cancellable, except where refund is required by applicable law or we voluntarily elect to issue one. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period and you retain access until then. You agree not to initiate chargebacks or payment disputes for charges properly incurred under these Terms; doing so may result in immediate suspension and liability for collection costs and reasonable attorneys' fees. We may change pricing with at least 30 days' notice, effective at your next renewal.

13. Suspension and Termination

We may suspend, limit, or terminate your access to the Services, remove content, or decline transactions at any time, with or without notice and without liability, if we reasonably believe: (a) you have violated these Terms or applicable law; (b) your use presents security, legal, reputational, or safety risks; (c) you have engaged in fraudulent, abusive, or deceptive conduct; or (d) required by legal process. You may close your account at any time. Upon termination, your license to the Services ends immediately; Sections 4–8 and 10–22 survive.

14. Intellectual Property; Feedback

AI Inc. and its licensors exclusively own all right, title, and interest in and to the Services, including all software, models, weights, training pipelines, interfaces, designs, documentation, trademarks, logos, and related intellectual property. These Terms grant you no rights in AI Inc. IP except the limited right to use the Services as expressly permitted.

If you submit any feedback, suggestions, ideas, or proposed improvements about the Services, you agree that AI Inc. may freely use, modify, commercialize, and disclose them without restriction, obligation, compensation, or attribution to you. You retain ownership of your ideas, but you will not assert against AI Inc. any rights (including intellectual property rights) based on AI Inc.'s use of feedback you provided.

15. Disclaimer of Warranties

The following section is in all capital letters for emphasis.

To the maximum extent permitted by applicable law, the services, including all AI outputs, models, software, integrations, and content, are provided "as is," "as available," and "with all faults," without warranty of any kind, whether express, implied, statutory, or otherwise. AI Inc. and its suppliers expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, or results, and any warranties arising from course of dealing or usage of trade. AI Inc. does not warrant that the services will be uninterrupted, timely, error-free, or secure; that defects will be corrected; that AI outputs will be accurate, safe, appropriate, or meet your needs; or that any content (including user content) is lawful or non-infringing. You assume all risk associated with your use of the services and AI outputs.

16. Limitation of Liability

The following section is in all capital letters for emphasis.

To the maximum extent permitted by applicable law, in no event will AI Inc., its affiliates, or their respective directors, officers, employees, contractors, agents, licensors, or suppliers be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, punitive, enhanced, or statutory damages; any loss of profits, revenue, data, business, goodwill, or anticipated savings; any damages arising from loss of use, interruption, system failure, cost of substitute services, or unauthorized access; or any damages arising from AI outputs, user content, third-party services, or the acts or omissions of other users - whether based in contract, tort (including negligence), statute, strict liability, or any other theory, and whether or not AI Inc. has been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.

In no event will the aggregate liability of AI Inc. and its affiliates arising out of or relating to these Terms or the Services exceed the greater of (a) the total fees paid by you to AI Inc. during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the greatest extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless AI Inc., its affiliates, and their respective directors, officers, employees, contractors, agents, licensors, and suppliers (each an "Indemnified Party") from and against any and all third-party claims, actions, demands, investigations, damages, losses, liabilities, settlements, judgments, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your User Content, prompts, AI operations, or Lookalikes you create; (b) your use or misuse of the Services; (c) your violation of these Terms, the Privacy Policy, or applicable law; (d) your violation of any third party's rights, including rights of publicity, privacy, data protection, biometric privacy, or intellectual property; (e) communications you send, receive, or direct through the Services (including recorded calls); or (f) any misrepresentation or breach of any warranty made by you. AI Inc. may, at its option, assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any claim without our prior written consent. Any claim you wish to bring against AI Inc. must be filed within one (1) year after the cause of action arises, or it is permanently barred.

18. Binding Arbitration; Class Action Waiver; Jury Trial Waiver

19. Governing Law; Venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 18, exclusive jurisdiction and venue for any claim not subject to arbitration lies in the state and federal courts located in San Francisco County, California, and each party consents to personal jurisdiction and venue there.

20. Export Controls and Sanctions

The Services are subject to U.S. export-control and sanctions laws, including the Export Administration Regulations and regulations administered by the U.S. Department of the Treasury's Office of Foreign Assets Control. You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or on any U.S. government list of prohibited or restricted parties, and that you will not use or export the Services in violation of applicable trade-control laws.

21. Force Majeure

AI Inc. is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, power or internet outages, cyber attacks, third-party service failures, strikes, or supply-chain disruptions.

22. Changes to These Terms

We may modify these Terms from time to time. If the changes are material, we will provide reasonable advance notice (at least 15 days) by email or in-product notice before they take effect. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree to the changes, your sole remedy is to stop using the Services and close your account.

23. Miscellaneous

These Terms, together with the Privacy Policy and any order forms or supplemental terms accepted by you, constitute the entire agreement between you and AI Inc. regarding the Services and supersede all prior or contemporaneous agreements on the subject. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the provision will be modified to the minimum extent necessary to make it enforceable. No failure or delay by AI Inc. to enforce any provision is a waiver of that provision. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent; any attempt to do so is void. AI Inc. may freely assign these Terms. These Terms do not create a partnership, joint venture, employment, agency, or franchise relationship. There are no third-party beneficiaries except as expressly stated. Headings are for convenience only. Notices to you may be provided by email, in-product notice, or posting on the Services. Notices to AI Inc. must be sent in writing to legal@authint.ai. The Services and any related software are provided to U.S. government end-users only as "commercial items" with only those rights granted to all other end-users pursuant to these Terms.

24. Contact

Legal notices: legal@authint.ai
Privacy: privacy@authint.ai
Security: security@authint.ai
Support: hello@authint.ai