Legal & Trust Center
Review how Lookalike handles privacy, platform safety, and the terms that govern use of our AI products.
Privacy Policy
Learn what information we collect, how we use it, and the controls available to you.
Terms of Service
Review the rules for using Lookalike products, including responsible AI usage.
Likeness Takedown
Report a Lookalike created with your face, voice, or name without your consent.
Privacy Policy
Last updated: June 19, 2026
Thank you for taking the time to read our privacy policy (the “Privacy Policy”). At Authentic Interactions, Inc. (“Lookalike”, “we”, “our” or “us”), your privacy is of the utmost importance. This Privacy Policy sets out how we collect, use, process, store, and disclose your personal information on lookalike.com (the “Website”), in providing its personal and business AI lookalike agents for text chat, voice calls, and video sessions on your behalf, and all related services (collectively, the “Services”). By accessing and using our Website and Services you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.
1. When We Collect Information
We may collect personal information that you provide when you:
- Visit our Website;
- Use our Services;
- Register and/or login through our Website;
- Sign up for our email newsletter, sign up for SMS communications, enter your email for promos/offers, or other communications;
- Contact us.
2. Categories of Personal Information We Collect
Information you provide:
- Account information. Name, email address, phone number, password, profile details.
- Payment Information. Subscription plan and billing information such as credit and debit card numbers, and billing address (processed by our payment provider).
- Demographic information. You may volunteer certain information such as age, gender, and other demographic information, as well as provide a profile photo.
- Media and Content. Photos, video, audio recordings, product descriptions, FAQs, and other volunteered content you provide in creating and using your AI Lookalike.
- Biometric Information. With your consent we may collect and process your facial geometry, voice prints, speech patterns, and other biometric identifiers derived from images, video, and audio you upload or record to create an AI Lookalike.
- Communication and Interaction Data. Transcripts, recordings, and metadata from conversations with Lookalikes and AI employees, including text messages, voice calls, and video sessions.
- Customer Service Data. Any information shared when contacting customer service, including communications via email, chat, or webform submission.
- Information from your Inquiries. Information from your inquiries into our Services, or how you otherwise indicate you may be interested in our Services.
- Chatbot Information. Information when you use our interactive chatbot, which may include providing your contact information.
Information we automatically collect:
- Metadata and Analytics. Metadata and analytics for your use of our Website and Services, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages.
- Cookie Information. We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Website and Services and to personalize your experience with our Website and Services. Learn more about our cookie use below.
Information from third parties:
- Integration Data. When you connect third-party services (such as Gmail, Google Calendar, Outlook, Slack, or a dedicated phone number), we access only the data you authorize and only to perform the functions you request.
- Social Media Data. When you interact with our website or through our brand on a social media platform, we may collect certain information that you make available to us such as website metadata, your social media account ID, your social media ‘likes’, click-throughs to our Website, or custom interactions. We may combine this information with information provided by third party data providers in order to communicate, advertise, or market our Services to you.
We may also make inferences about you such as your interests that we believe are relevant to you and your household based on the information we have collected.
3. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To provide and improve our Website and Services, including but not limited to create, train, render, and operate AI Lookalikes and AI employees; and Enable communication features such as text chat, voice calls, and video sessions.
- To communicate with you, including responding to inquiries and sending our newsletter.
- To process payments securely.
- For customer support.
- For marketing or promotional purposes.
- Monitor, detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms of Service.
- Improve the safety, accuracy, and reliability of our Services. We do not use your biometric data or the contents of your private conversations to train general-purpose foundation models absent separate, explicit opt-in.
- For other business and legal purposes, such as to collect amounts owing to us, enforce our agreements, and maintain business records.
- With your consent.
4. Categories of Personal Information We Disclose for Business Purposes
We may disclose your information with your consent. We may also disclose your information with our corporate affiliates, as well as vendors or service providers who:
- Help us communicate with you. For example, we disclose your information to Mailchimp who helps us send our newsletters.
- Manage and optimize our Website and Services. For example, we may disclose your information with integration partners you choose to connect (e.g., Google, Microsoft, Slack, Zoom). Their use of data is governed by their own policies.
- Provide artificial-intelligence powered features. Lookalike uses various third-party artificial intelligence vendors to enable our Services, including but not limited to OpenAI, Anthropic, and Google LLC. For more information about the practices of the third-party artificial intelligence providers, please refer to their terms of service and privacy policies, or you can email us at privacy@lookalike.com.
- Help us provide our chatbot. This may include disclosure of the communications with our AI providers, including OpenAI, Anthropic, and Google LLC. The contents of the communications will not be used for any purpose other than to support us, but are also subject to OpenAI’s, Anthropic’s, and Google LLC’s applicable terms of service and privacy policy.
- Provide marketing and advertising services (see ‘Use Of Cookies And Tracking Technologies’ for more information on your choices with these services).
In addition, we may disclose your personal information in order to:
- Protect the legal rights of our company, our employees, our agents, and our affiliates.
- Protect the safety and security of our customers.
- Detect and protect against fraud.
- In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements or a court order, subpoena, or other judicial, administrative, or investigative proceedings.
- We may disclose your personal information as part of a business transition. For example, we may disclose your personal information with prospective purchasers exclusively to evaluate the proposed transaction. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may disclose de-identified, aggregate, or anonymous information for any purpose. This means that the information we disclose does not identify specific individuals, nor is combined with other personal information to protect your privacy.
5. Biometric Information
Because Lookalike involves biometric identifiers, we follow heightened standards:
- We collect biometric information only with your explicit, informed consent, obtained before any biometric data is captured or processed.
- We use biometric information solely to create, render, and operate your AI Lookalike or AI employee.
- We do not sell, lease, trade, or otherwise profit from your biometric information.
- We retain biometric identifiers only for as long as necessary to provide the Services, and we delete them within 30 days after the purpose for collection has been satisfied or upon your request, subject to applicable legal retention obligations.
- Residents of Illinois, Texas, Washington, and other jurisdictions with biometric privacy laws may have additional rights. Contact us at privacy@lookalike.com to exercise them.
6. Your Privacy Choices
You have the right to exercise the following choices with our use of your personal information:
- Access the personal information we maintain about you.
- Delete the personal information we maintain about you. Please note we may be required by law to retain certain information in compliance with accounting, tax or other legal obligations.
- Correct inaccurate personal information we maintain about you.
- Opt out of certain uses of your personal information, notably:
- Marketing Emails. To opt out of marketing e-mail communications, you may click the ‘unsubscribe’ link in the marketing emails.
- Marketing Text Messages. To opt out of marketing text messages, you must reply STOP to the text message. You agree that texting ‘STOP’ in response to our text message is the only reasonable method of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than ‘STOP’ or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
- Tailored advertising using cookies or emails. Refer to our ‘Cookies and Tracking Technologies’ section below for your choices.
You can exercise these rights by contacting us at privacy@lookalike.com.
8. Security
We maintain reasonable safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you take steps to keep your information safe and secure. Choose an account password that is hard for others to guess and don’t reveal it to third parties. If you use a shared public computer, do not opt to have your login ID or password remembered and be sure to log out of your account when you finish.
9. Retention
We will retain your personal information only for as long as it is necessary for the purposes of fulfilling our Website and Services or otherwise as described in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). For our business customers, we will retain personal information according to the terms of our written agreements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
10. U.S. State-Specific Notice
Some U.S. states have enacted comprehensive privacy laws. The California Consumer Privacy Act, as amended by the California Privacy Rights Act or “CPRA” (collectively, the “CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), the Oregon Consumer Privacy Act (“OCPA”), the Texas Data Privacy and Security Act (“TDPSA”), the Montana Consumer Data Privacy Act (“MTCDPA”), the Iowa Consumer Data Protection Act (“IADPA”), the Delaware Personal Data Privacy Act (“DEPDPA”), the Nebraska Data Privacy Act (“NEDPA”), the New Hampshire Privacy Act (“NHPA”), the New Jersey Data Privacy Act (“NJDPA”), the Tennessee Information Protection Act (“TNIPA”), the Minnesota Consumer Data Privacy Act (“MNCDPA”), the Maryland Online Data Privacy Act (“MDODPA”), the Indiana Consumer Data Protection Act (“INCDPA”), the Kentucky Consumer Data Protection Act (“KYCDPA”), and the Rhode Island Data Transparency and Privacy Protection Act (“RIDTPPA”) create additional privacy obligations for businesses and provide their residents with additional privacy rights.
Additional Privacy Rights:
In addition to the rights granted above, if you are a resident of the above states, you may have the right to:
- Opt out of the ‘sale’ or ‘share’ of your personal information for targeted advertising. We do not ‘sell’ or ‘share’ your personal information for monetary benefit. However, some third party cookies placed on our Website may be considered a ‘sale’ or ‘share’ under these privacy laws. You may opt out of such cookies as detailed in ‘Use Of Cookies and Tracking Technologies’ section (above).
- Sensitive personal information. We may collect and process sensitive personal information, such as your biometric information, namely your facial geometry, voice prints, speech patterns, and other biometric identifiers derived from images, video, and audio you upload or record, in order to provide our Services. By using our Services, you consent to such processing. You can limit the use and disclosure of your sensitive personal information as detailed below.
You can exercise these rights by contacting us at privacy@lookalike.com or via our ‘Your Privacy Choices’ webform.
Appeal:
If we deny your privacy request, you may appeal that decision by emailing us at privacy@lookalike.com. We will respond to your appeal within a reasonable period of time and as required by law. If, after we have processed your appeal, you are still unsatisfied with our response, you have the right to file a complaint with your state attorney general.
Authorized Agent:
If you are an authorized agent submitting a request on behalf of another person, you must provide a copy of a lawful power of attorney or written authorization from the consumer (along with proof of your identity). If you make a request as an authorized agent, you will receive additional instructions. Depending on the type of request, we may contact you or the consumer on whose behalf you claim to act to verify your authorization.
Right to Non-Discrimination:
We do not discriminate against customers who exercise any of their rights described in our privacy policy.
Controller/Business Designation:
We operate as a ‘Controller’ (and a ‘Business’ under CCPA) on behalf of our users.
11. Children’s Privacy
We do not intentionally collect any personal information from children under the age of 18. If you believe we have obtained personal information associated with children under the age of 18, please contact us at privacy@lookalike.com and we will delete it.
12. Third-Party Links
Our Website and Services may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as we update or expand our Website and Services. If we make material changes, we will post the updated Privacy Policy on this page with a ‘Last Updated’ effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Website and Services.
14. Contact Us
If you have any questions about our privacy or security practices, or if you would like to submit a privacy request, you can contact us by email at privacy@lookalike.com or at:
Authentic Interactions Inc.
2183 Parkway Lake Dr, Birmingham, AL 35244.
Terms of Service
Last updated: January 30, 2026
Important - Please read carefully
These Terms contain provisions that materially affect your legal rights, including:
- A binding individual arbitration agreement (Section 18).
- A waiver of your right to a jury trial and to participate in any class, collective, or representative proceeding.
- A 30-day opt-out window for the arbitration provision (Section 18.6).
- A one-year limitation period to bring any claim (Section 17).
- A limitation of our liability to the greater of fees paid in the past 12 months or US$100 (Section 15).
- Your warranties and indemnification obligations regarding likeness, consent, and lawful use (Sections 4, 5, and 16).
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to these Terms.
These Terms of Service ("Terms") form a legally binding agreement between you ("you" or "User") and Authentic Interactions Inc., a Delaware corporation with its principal place of business in California ("AI Inc.", "we", "us", or "our"), and govern your access to and use of our websites, applications, APIs, models, SDKs, integrations, and related services (collectively, the "Services"). By creating an account, clicking "I agree," or accessing or using any part of the Services, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Services.
1. Eligibility and Acceptance
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) and legally able to form a binding contract. If you use the Services on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that entity. The Services are not intended for children under 13, and we do not knowingly permit their use. You may not use the Services if you are barred from receiving them under U.S. law or the laws of your jurisdiction.
2. Account, Security, and Communications
You are responsible for all activity under your account, whether or not authorized by you. You agree to provide accurate information, keep credentials confidential, secure multi-factor authentication where available, and notify us immediately at security@authint.ai of any suspected unauthorized use. You consent to receive service, transactional, and security communications electronically. Marketing messages are opt-in and you can unsubscribe at any time.
3. Beta and Evolving Services
The Services include features that are beta, preview, experimental, or in active development. Such features are offered "as is," may be discontinued at any time, and are excluded from any service level commitments or warranties. You assume all risk of using beta features.
4. Consent to Create and Use a Likeness
When you create, train, upload, or operate an AI Lookalike, AI employee, voice clone, face clone, or any digital representation that resembles any person (including yourself), you represent, warrant, and covenant that at all times:
- You are the individual depicted, or you have obtained and can produce, on request, prior express, written, informed, verifiable, and revocable consent from that individual (or their legal representative or estate) to create and use their image, voice, name, identity, likeness, and biometric identifiers through the Services.
- The scope of that consent covers the uses you intend (including AI training, inference, communication, recording, and public display) and all foreseeable downstream uses.
- Your use does not infringe or misappropriate any person's right of publicity, privacy, copyright, trademark, personality, moral, contractual, or other right.
- You will honor any request from the depicted individual (or their representative) to stop using, delete, or revoke consent for the likeness, and will notify AI Inc. at legal@authint.ai immediately upon receiving any such request.
- You alone - not AI Inc. - are responsible for obtaining, documenting, and maintaining all necessary consents, releases, and permissions.
AI Inc. may, but is not obligated to, require proof of consent, watermark outputs, suspend or remove Lookalikes we reasonably believe were created without proper consent, and cooperate with subpoenas or valid legal process.
5. Phone Calls, Recording, and Communications Law
If you use the Services to place, receive, record, or transcribe voice or video communications, you are solely responsible for complying with all applicable wiretapping, two-party consent, call recording, robocall, telemarketing, TCPA, CAN-SPAM, do-not-call, caller ID, STIR/SHAKEN, and international equivalent laws. You must disclose to every participant, in advance, (a) that the call may be recorded, and (b) that one or more participants may be an AI agent. AI Inc. may automatically insert audible or textual disclosures and you may not disable or circumvent them. You will not use the Services to place emergency calls (including 911), and you acknowledge that the Services are not a replacement for traditional telephone service.
6. Acceptable Use
You agree not to, and not to enable any third party to:
- Create or operate a Lookalike of any person without their explicit prior consent (other than yourself).
- Impersonate any person or entity, misrepresent your affiliation, or use the Services to commit fraud or identity theft.
- Produce or distribute non-consensual sexual content, child sexual abuse material, content sexualizing minors, or any imagery created from images of minors.
- Generate content intended to defraud, harass, stalk, intimidate, threaten, dox, or defame any person, or that promotes self-harm, suicide, eating disorders, or violence.
- Produce disinformation, fabricated news, political advertising without proper disclosure, election interference content, or content designed to influence electoral outcomes by misrepresenting statements or events.
- Violate any applicable law, including biometric privacy laws (BIPA, CUBI, Washington HB 1493, GDPR Article 9), consumer protection laws, export controls, sanctions (including OFAC), anti-bribery, or telecommunications laws.
- Use the Services for activities that require error-free or high-availability performance, including safety-critical, life-supporting, medical, legal, financial, nuclear, aviation, emergency-response, autonomous-vehicle, or weapons-related applications.
- Circumvent, disable, reverse engineer, decompile, scrape, crawl, harvest, or attempt to discover source code, models, weights, voice or face embeddings, training data, or any other proprietary component of the Services.
- Use the Services to train, fine-tune, benchmark, or develop any competing AI product, model, or service, or to resell the Services without a separate written agreement.
- Introduce malware, worms, or harmful code; probe, scan, or test the vulnerability of any system; interfere with service operation; or abuse rate limits, APIs, authentication, or infrastructure.
- Violate the rights of any third party, including privacy, publicity, intellectual property, or contractual rights.
- Use the Services in any manner that could reasonably damage AI Inc.'s reputation or expose AI Inc. to regulatory or legal risk.
We may investigate and take legal action against suspected violations, including reporting to and cooperating with law enforcement, and we may suspend or terminate accounts that violate this section without notice or refund.
7. User Content and Licenses
You retain all ownership rights in content you submit, upload, or otherwise provide to the Services ("User Content"). You grant AI Inc. a worldwide, non-exclusive, royalty-free, sublicensable (only to our service providers), transferable (only in connection with a corporate transaction) license to host, store, copy, transmit, process, modify, create derivative works of, display, and perform your User Content solely (a) to operate, secure, troubleshoot, and improve the Services as provided to you, (b) to comply with legal process or enforce these Terms, and (c) as otherwise permitted by the Privacy Policy. This license ends a reasonable time after you delete User Content, except for backup copies and retention required by law. You represent and warrant that you own or have all necessary rights in your User Content to grant this license and that your User Content complies with these Terms.
8. AI Outputs, Assumption of Risk, and No Professional Advice
AI outputs may be inaccurate, misleading, offensive, biased, outdated, fabricated ("hallucinated"), or otherwise unsuitable for any purpose. The Services are provided for general informational and productivity purposes only. They are not intended to provide, and must not be relied upon for, legal, medical, psychological, financial, tax, investment, insurance, accounting, safety, emergency, or other professional advice. You assume all risk for any decision or action taken based on AI outputs, including any communications sent, received, recorded, or acted upon.
Conversations with Lookalikes, AI employees, or any digital persona are simulations. Outputs are not, and should not be interpreted as, genuine statements, promises, representations, or acts of any real person. Any resemblance of AI-generated statements to real-world events or statements by real persons is not necessarily accurate.
9. Third-Party Services and Integrations
The Services may integrate with third-party platforms (e.g., Google Workspace, Microsoft 365, Slack, Zoom, telephony providers, payment processors). Your use of a third-party service is governed by that service's own terms. AI Inc. is not responsible for third-party services, and we disclaim all liability arising from them. Integrations depend on continued third-party availability, which can change or be terminated without notice.
10. Platform Role; User-Generated Content
To the maximum extent permitted by law, AI Inc. is an interactive computer service and information-content platform under applicable laws (including 47 U.S.C. § 230). AI Inc. is not the publisher or speaker of User Content or AI outputs generated at a user's direction and does not endorse any user-submitted or AI-generated content. We reserve the right, but have no obligation, to monitor, review, remove, or disable access to any User Content or AI output.
11. DMCA, Likeness Takedown, and Reporting
AI Inc. respects intellectual property and personality rights. If you believe content on the Services infringes your copyright or misuses your likeness, name, voice, or image, send a notice containing: (1) your physical or electronic signature; (2) identification of the work or likeness; (3) identification of the allegedly infringing material and its location on the Services; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement under penalty of perjury that the information is accurate and that you are the rights-holder or authorized to act.
Send notices to our designated agent: legal@authint.ai. We may disable or remove content, terminate repeat infringers, and forward notices to the person who created the content.
12. Payment, Subscriptions, and Refunds
Paid plans are billed in advance, recur automatically, and renew at the then-current rate until canceled. You authorize AI Inc. and its payment processors to charge your payment method for all fees, taxes, and applicable surcharges. Fees are stated in U.S. dollars unless otherwise specified and are non-refundable and non-cancellable, except where refund is required by applicable law or we voluntarily elect to issue one. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period and you retain access until then. You agree not to initiate chargebacks or payment disputes for charges properly incurred under these Terms; doing so may result in immediate suspension and liability for collection costs and reasonable attorneys' fees. We may change pricing with at least 30 days' notice, effective at your next renewal.
13. Suspension and Termination
We may suspend, limit, or terminate your access to the Services, remove content, or decline transactions at any time, with or without notice and without liability, if we reasonably believe: (a) you have violated these Terms or applicable law; (b) your use presents security, legal, reputational, or safety risks; (c) you have engaged in fraudulent, abusive, or deceptive conduct; or (d) required by legal process. You may close your account at any time. Upon termination, your license to the Services ends immediately; Sections 4–8 and 10–22 survive.
14. Intellectual Property; Feedback
AI Inc. and its licensors exclusively own all right, title, and interest in and to the Services, including all software, models, weights, training pipelines, interfaces, designs, documentation, trademarks, logos, and related intellectual property. These Terms grant you no rights in AI Inc. IP except the limited right to use the Services as expressly permitted.
If you submit any feedback, suggestions, ideas, or proposed improvements about the Services, you agree that AI Inc. may freely use, modify, commercialize, and disclose them without restriction, obligation, compensation, or attribution to you. You retain ownership of your ideas, but you will not assert against AI Inc. any rights (including intellectual property rights) based on AI Inc.'s use of feedback you provided.
15. Disclaimer of Warranties
The following section is in all capital letters for emphasis.
To the maximum extent permitted by applicable law, the services, including all AI outputs, models, software, integrations, and content, are provided "as is," "as available," and "with all faults," without warranty of any kind, whether express, implied, statutory, or otherwise. AI Inc. and its suppliers expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, or results, and any warranties arising from course of dealing or usage of trade. AI Inc. does not warrant that the services will be uninterrupted, timely, error-free, or secure; that defects will be corrected; that AI outputs will be accurate, safe, appropriate, or meet your needs; or that any content (including user content) is lawful or non-infringing. You assume all risk associated with your use of the services and AI outputs.
16. Limitation of Liability
The following section is in all capital letters for emphasis.
To the maximum extent permitted by applicable law, in no event will AI Inc., its affiliates, or their respective directors, officers, employees, contractors, agents, licensors, or suppliers be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, punitive, enhanced, or statutory damages; any loss of profits, revenue, data, business, goodwill, or anticipated savings; any damages arising from loss of use, interruption, system failure, cost of substitute services, or unauthorized access; or any damages arising from AI outputs, user content, third-party services, or the acts or omissions of other users - whether based in contract, tort (including negligence), statute, strict liability, or any other theory, and whether or not AI Inc. has been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.
In no event will the aggregate liability of AI Inc. and its affiliates arising out of or relating to these Terms or the Services exceed the greater of (a) the total fees paid by you to AI Inc. during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the greatest extent permitted by law.
17. Indemnification
You agree to defend, indemnify, and hold harmless AI Inc., its affiliates, and their respective directors, officers, employees, contractors, agents, licensors, and suppliers (each an "Indemnified Party") from and against any and all third-party claims, actions, demands, investigations, damages, losses, liabilities, settlements, judgments, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your User Content, prompts, AI operations, or Lookalikes you create; (b) your use or misuse of the Services; (c) your violation of these Terms, the Privacy Policy, or applicable law; (d) your violation of any third party's rights, including rights of publicity, privacy, data protection, biometric privacy, or intellectual property; (e) communications you send, receive, or direct through the Services (including recorded calls); or (f) any misrepresentation or breach of any warranty made by you. AI Inc. may, at its option, assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any claim without our prior written consent. Any claim you wish to bring against AI Inc. must be filed within one (1) year after the cause of action arises, or it is permanently barred.
18. Binding Arbitration; Class Action Waiver; Jury Trial Waiver
18.1 Informal Resolution. Before initiating arbitration, you and AI Inc. agree to attempt good-faith informal resolution by sending written notice to the other party describing the dispute and the relief requested. The notice to AI Inc. must be sent to legal@authint.ai. If the dispute is not resolved within sixty (60) days after receipt of notice, either party may commence arbitration.
18.2 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and AI Inc. - including the validity, enforceability, or scope of this arbitration provision - will be resolved exclusively by final and binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules & Procedures (or its Streamlined Rules for claims under US$250,000), in San Francisco, California, in English. A single arbitrator with at least ten years of experience in technology or commercial disputes will preside. Judgment on the award may be entered in any court of competent jurisdiction.
18.3 Federal Arbitration Act. The Federal Arbitration Act governs the interpretation and enforcement of this section.
18.4 Class Action Waiver. You and AI Inc. each agree that disputes will be resolved only on an individual basis. You waive any right to participate as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative action or proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class waiver is found unenforceable, then the entirety of Section 18 is null and void - except this sentence - and any such dispute will proceed in court subject to Section 19.
18.5 Jury Trial Waiver. To the maximum extent permitted by law, you and AI Inc. each waive the right to a trial by jury in any dispute arising out of or relating to these Terms or the Services.
18.6 30-Day Right to Opt Out. You may opt out of this Section 18 by sending written notice to legal@authint.ai within thirty (30) days of first accepting these Terms, containing your full name, email address associated with your account, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
18.7 Exceptions. This Section 18 does not require arbitration of: (a) claims in small-claims court for disputes within its jurisdictional limits; (b) claims for injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidential information; or (c) claims that cannot be arbitrated as a matter of law.
18.8 Costs and Attorneys' Fees. Each party bears its own costs and attorneys' fees except as provided by the applicable arbitration rules or by statute, or as awarded by the arbitrator for a frivolous or bad-faith claim or defense.
19. Governing Law; Venue
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 18, exclusive jurisdiction and venue for any claim not subject to arbitration lies in the state and federal courts located in San Francisco County, California, and each party consents to personal jurisdiction and venue there.
20. Export Controls and Sanctions
The Services are subject to U.S. export-control and sanctions laws, including the Export Administration Regulations and regulations administered by the U.S. Department of the Treasury's Office of Foreign Assets Control. You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or on any U.S. government list of prohibited or restricted parties, and that you will not use or export the Services in violation of applicable trade-control laws.
21. Force Majeure
AI Inc. is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, power or internet outages, cyber attacks, third-party service failures, strikes, or supply-chain disruptions.
22. Changes to These Terms
We may modify these Terms from time to time. If the changes are material, we will provide reasonable advance notice (at least 15 days) by email or in-product notice before they take effect. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree to the changes, your sole remedy is to stop using the Services and close your account.
23. Miscellaneous
These Terms, together with the Privacy Policy and any order forms or supplemental terms accepted by you, constitute the entire agreement between you and AI Inc. regarding the Services and supersede all prior or contemporaneous agreements on the subject. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the provision will be modified to the minimum extent necessary to make it enforceable. No failure or delay by AI Inc. to enforce any provision is a waiver of that provision. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent; any attempt to do so is void. AI Inc. may freely assign these Terms. These Terms do not create a partnership, joint venture, employment, agency, or franchise relationship. There are no third-party beneficiaries except as expressly stated. Headings are for convenience only. Notices to you may be provided by email, in-product notice, or posting on the Services. Notices to AI Inc. must be sent in writing to legal@authint.ai. The Services and any related software are provided to U.S. government end-users only as "commercial items" with only those rights granted to all other end-users pursuant to these Terms.
24. Contact
Legal notices: legal@authint.ai
Privacy: privacy@authint.ai
Security: security@authint.ai
Support: hello@authint.ai
Opt Out & Likeness Takedown
For anyone who believes their likeness is being used on Lookalike without consent.
We take this seriously.
If you believe your face, voice, name, or likeness is being used without your permission, we will review and act on your report.
How to request a takedown
Send an email to takedown@authint.ai with the following information:
- Your full legal name and contact information.
- A description of the Lookalike you believe uses your likeness (a URL, username, or screenshot is best).
- A clear statement that you have not consented to this use of your likeness.
- Verification of your identity (a photo ID or, where appropriate, proof of authority to act on behalf of the depicted person or an estate).
- A statement under penalty of perjury that the information in your request is accurate.
What happens next
- Acknowledgement - we confirm receipt within 24 hours.
- Review - our trust & safety team investigates, which may include contacting the creator and requiring proof of consent.
- Action - if consent cannot be verified, the Lookalike is suspended or permanently removed.
- Follow-up - we notify you of the outcome and, if needed, escalate repeat offenders to account termination or law enforcement.
Urgent situations
If you believe the content involves a minor, threats of harm, fraud, impersonation for financial gain, or non-consensual intimate imagery, mark your email URGENT in the subject line. These reports are prioritized and typically actioned within a few hours.
Other ways to reach us
Privacy matters: privacy@authint.ai
Legal notices: legal@authint.ai
General support: hello@authint.ai
Submitting a false takedown notice may result in liability for damages, including costs and attorneys' fees, and may expose you to perjury charges.